FAQ's

1.How does the shipping work?

We ship our orders through discrete carriers in various States. Once your parcel passes through customs, then after that your country’s local carrier will deliver your order to you. When your package is cleared by the customs, then it depends on your country’s local carrier services that how much time it takes to deliver your item to you.

2.How can I cancel my order?

Please note that if you want to cancel your, then it must be done within the 12 hours after the order has been placed. The order cannot be cancelled once the processing for the order is started. For order cancellation you can contact us.

3.My order tracking is not updating why is it so?

If your tracking status hasn’t been updated for few days. While moving between various distribution centers, it is very common that the tracking status gets stuck. So, stay calm once the order supplied to the next stage the tracking status will gets updated.

4.What if I received damaged product?

Don’t be worried if your product is damaged or you have received a wrong product. All you need to do is just contact us and explain your query. We will review and process your request with in 24 hours. Your substituted kit will be sent to you as soon as possible.

5.When my order will be delivered?

Normally we deliver the orders in 15-30 business days. However, sometimes it can be delayed due to any unpleasant incident. if your tracking number doesn’t start working in 3 – 5 Business Days after receiving your shipping confirmation email, then you should contact our Customer Support Department, so that we can solve your problem.

6.How can I track my order?

You can track your order here. Or you can also use 17track to track your order.

7.Why some items are missing in my package?

The orders placed on our store, are dispatched from distinctive accomplices from diverse areas. For this reason, a few things may arrive before the others.